Owens Home Furnishings reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Owens Home Furnishings website following constitutes your agreement to follow and be bound by the terms and conditions.

About our Site & Product Listings

Site use, copyright, and information about the listings

COPYRIGHT NOTICE
All of the content you see on this website, including, but not limited to, all page headers, images, illustrations, graphics, audio clips, video clips and text, is the exclusive property of Owens Home Furnishings and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Owens Home Furnishings. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the website content without first obtaining the express written permission of Owens Home Furnishings.

SUBMISSIONS
We welcome your comments regarding the Owens Home Furnishings website. Any comments, feedback, notes, messages, ideas, suggestions or other communications sent to Owens Home Furnishings shall be and remain the exclusive property of Owens Home Furnishings. Owens Home Furnishings will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.

USE OF SITE
You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Owens Home Furnishings shall not be liable for any damages of any kind related to your use of this site. You agree to defend, indemnify and hold Owens Home Furnishings harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

ORDERS
We reserve the right to reject or cancel any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject/cancel your order, we will attempt to notify you using the e-mail address and/or the telephone number you have given us with the order.

PRICES
Prices are subject to change without prior notice. In addition to price of products, extra charges for shipping, expedite shipping, insurance, or other additional services shall be billed if and when incurred.

ERRORS
We strive to provide the most accurate information on our website. Please contact us about any errors or typos in pricing or descriptions. We cannot honor prices with errors.

DIMENSIONS
Our vendors may have different ways of measuring products, and we try to represent the correct dimensions to the best of our ability. Before purchasing a product please make sure it will be a good fit for the area it was intended for. All dimensions on our site are measured in US Standard System (inches and feet.) For help in converting measurements please contact us.

FINISHES/COLORS
While we try to represent to the best of our ability with photos an accurate picture of products, we cannot guarantee an exact match on color/finish. Please understand that actual finishes/colors of products may differ from photos, depending on lighting situations and monitor settings. Due to the natural characteristics of some materials, colors, veins, and grains will vary.

FABRICS
Actual upholstery color and orientation may vary slightly from photos. Due to fluctuations in fabric inventory, the fabrics shown on certain furniture may not be available. Alternative fabrics will be provided if the one shown is discontinued. Additional charges may apply to specialty alternative fabrics.

ASSEMBLY
Some of our products may require assembly. If you have questions on whether or not a product will require assembly please contact us.

How to Make Your Purchase

Multiple ways to pay - multiple payment methods accepted

TYPES OF PAYMENT
We accept payment by Paypal and Bill Me Later, VISA, Master Card, Discover, American Express and Business Checks. Owens Home Furnishings strives to take the utmost precautions, including use of sophisticated encryption and authentication tools, to protect the security of your contact information that you share with us. When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. We employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.

ORDER PROCESSING TIME
We strive to get your order shipped out as quickly as possible, nobody likes to wait for their purchases. We make all efforts to make sure your order is correct, undamaged, complete, and protected to make the trip to your door. While we can ship many smaller items within a week, please allow 7-30 days from the date of your order for order processing and to receive your shipment tracking number(s). If rare unexpected delays occur, you will be notified immediately. For expedited orders, please allow 1-3 business days for order processing and to receive your shipment tracking number(s).

Shipping Times, Rates, & Options

How long it will take to receive your order, and if there are any additional fees

SHIPPING RATES
At Owens Home Furnishings, our goal is to deliver your purchase in the quickest and most economical way possible. We utilize certified and insured carriers, as well as offer Free Curbside Shipping on most orders, as well as White Glove Delivery (as noted or can be added at an additional charge) to all 48 Continental United States. Free Shipping does not apply to Hawaii, Alaska, or US Territories.

ADDITIONAL SHIPPING CHARGES
Additional shipping charges will apply to the following locations for shipments by a Common Carrier Truck Line. Please let us know in advance if you live in the locations below so we can get a shipping quote with a suitable carrier. If your order does incur additional shipping fees, any returns will also incur additional fees. Additional charges will not apply to smaller items that ship USPS or TNT.

  • Apartments/Condominiums/Townhouses/Gated Communities
  • Islands and locations which require a ferry toll
  • Remote areas and heavily congested cities not readily accessible by delivery vehicle
  • Locations which require freight to be flown or barged in

PICK UP
Customers are welcome to pick up their purchases at our warehouse located in Cleburne, TX. Sales tax of 8.25% will be added to pick-up items. Please Contact us at least 7 days in advance to set up a pick up time, our hours are Monday - Friday 10am-6pm

SHIPPING TIMES
Estimated shipping times from receipt of payment to delivery to Continental USA. Shipping time is subject to change depending on stock availability. Items ordered together may be shipped separately on rare occasions. Upon shipment of your order, you will be notified via email of the carrier bringing your item, as well as package tracking information.

  • Standard Orders/In Stock: 2-4 weeks
  • Furniture Care Items: 2-5 Business Days
  • Small items (Non Furniture Care):2-7 Business Days
  • Furniture: 1-4 weeks
  • White Glove Delivery: 2-6 weeks (due to the level of service please allow extra time for White Glove Delivery over standard shipping)
  • Backordered items: 6-12 weeks

OUR PACKING METHODS

We have implemented strict quality control measures and have utilized only the best methods in packing and crating to ensure safe arrival of your order. Every item is carefully inspected before leaving our warehouse. Merchandise requiring extra care, especially antiques, bars and handcrafted furniture, are shipped in cartons that have been specially packed in case of rough handling or impact.

STANDARD CURBSIDE DELIVERY

  • One delivery person. They may require your assistance for large/oversized items.
  • We advise that you enlist help to move the package inside.
  • Delivery of your new furniture as closest to your garage or front door as possible (given that access to those areas is not obstructed.)
  • Does not include moving package inside, assembly, or box removal.
  • FREE to most Continental United States. See exceptions in Additional Shipping Charges section above.
  • Please contact us for a quote if you live in an area that incurs additional fees. All shipping quotes will be honored for 30 days.

INSIDE DELIVERY

  • One delivery person. They may require your assistance for large/oversized items.
  • We advise that you enlist help to move the package inside.
  • Package will be set inside the front entrance of your home.
  • Does not assembly or box removal.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.

INSIDE DELIVERY: TWO PEOPLE

  • Two delivery people. They will not require your assistance for large/oversized items.
  • Package will be set inside the front entrance of your home.
  • Does not assembly or box removal.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.
  • Due to the nature of this service, additional transit time is required for delivery

PLATINUM WHITE GLOVE (Blanket Wrap)

  • At least two delivery people. They will not require your assistance for large/oversized items.
  • Includes moving package to desired location inside your home.
  • Professional service to assemble furniture.
  • Removal of boxes and debris.
  • Please allow up to 6 weeks for Platinum White Glove Delivery.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.
  • Due to the nature of this service, additional transit time is required for deliv

Shipping Insurance

Because you can never have enough protection

INSURANCE
All orders are insured by the freight company or UPS against loss/damages, at no additional charge.Owens Home Furnishings will file all claims with the shipping company on behalf of the customer, and keep the customer posted on any progress. You can rest assured that we will always do our best to win the claim for the customer. In order to help us do so, we will request that the customer provide photos, details, and all relevant information pertaining to the claim. In the event a damage claim is denied by the shipping company, we will cover the repair amount of the damage, OR send out a replacement if it is a new stock item. We reserve the right to decide which method to follow, replacement or repair. In the case of antiques or one-of-a-kind pieces, we will either pay for the repair OR request that the customer ship back the item for a refund. We reserve the right to deny a repair amount in the event that it is unreasonable. In the event that a resolution cannot be reached, we reserve the right to have the product returned to us and refund issued to customer.

ADDITIONAL INSURANCE PROTECTION (optional but recommended)
We offer additional insurance which will guarantee that in the case of loss or damage, your claim process will be expedited and settled quickly, at our expense (before claim is settled with the freight carrier). Once we receive supporting materials and file a claim, it will be fully resolved within 7-10 business days. This process would normally take up to 90 days. Owens Home Furnishings will stand by the customer and support your claims whether or not you choose to purchase the additional insurance.

Insurance Rates

Purchase AmountAdditional Insurance Charge
$1.00 - $499.00 10%
$500.00 - $799.00 10%
$800 - $999.00 8%
$1,000 - $1,999.00 6%
$3,000 and up 5%

Delivery & Inspection

How to accept delivery of your order - don't be so quick to sign

DELIVERY PROCESS
Customer must be present to accept and sign for freight shipments. In the case of very large/heavy items, Customer is responsible for getting help to move package from Lift Gate. The delivering carrier should call you at least 24 hrs in advance to coordinate a delivery day and time. If the freight lines cannot reach to schedule an appointment, they will leave the package outside of your home. Customer may be responsible for re-consignment fees and return freight charges if delivery appointment is missed. Owens Home Furnishings is not responsible in the event of poor coordination/timing of the delivering carrier. We will intervene at the buyer's request in case of problems with the carrier. You must keep all original packaging should the need to return occur. We cannot accept returns without the original packaging.

DELIVERY INSPECTION
It is the customer's responsibility to inspect all freight for damage and/or carton damage at the time of delivery. 1-5% of all large item furniture orders end up damaged due to transit accidents, while we take as much care as we can in packaging your items, furniture, no matter what it is made out of or how well it is packaged, gets damaged. In order for a loss or damage claim to be honored by the delivering carrier, you must follow the following guidelines. If the below guidelines are not strictly adhered to, your claim will be denied:

  1. Inspect the package and contents upon receiving. If you are unable to open the box immediately, please note "PENDING INSPECTION" on the freight bill.
  2. If your package is not on a pallet or it looks like it has been mishandled, please take the time to inspect it carefully. The driver is obligated to wait until you unpack before signing off. In order to have the item shipped back free of charge, the driver must sign off that the package was damaged or mistreated in transit.
  3. We advise that you have a camera ready to take detailed pictures of the package when it arrives to you.
  4. Keep all original cartons and packaging until you have inspected everything. We cannot accept returned merchandise unless it's packaged in its original cartons.

DAMAGED MERCHANDISE
All items are fully insured with the Freight Carrier against damage in transit with the notation of such damage on the delivery receipt. Options are limited in cases when the delivery receipt is not notated with all issues. In the rare event that you receive a damaged item the following steps must be taken:

  1. Notate all damage to packaging and products on the delivery receipt before the driver leaves - they are obligated to wait so you can properly inspect your order
  2. Accept delivery of your complete order if you would like us to repair the item in your home. Having the damaged furniture in your home allows us to remedy the issue quicker and also provides you with furniture to use in the meantime. Owens Home Furnishings will repair to first quality or replace your damaged furniture. If the item is beyond repair please DENY the shipment and have it returned due to damage. Any damage must be reported to us within 48 hrs of delivery.
  3. Contact us within 48 hours of delivery so that we can remedy the issue.
  4. Document and photograph all cartons, packages, etc in clear, precise, detailed pictures

If you choose to return an order with damage it can be returned using our 30 Day Money Back Guarantee.

CANCELLATIONS & RETURNS POLICY
Change of heart? Find it priced lower somewhere else? We offer hassle free returns!

CANCELLATIONS & PRICE MATCHING
In an effort to process and ship orders as quickly as possible, order cancellations must be received within 48 hours of purchase. After 48 hours, a 5% cancellation fee will apply to all orders (excluding custom orders - for custom order cancellation please see our Custom Order Policies) If you have found the item at a lower price from a reputable reseller, please contact us and we will do our best to match that price and service level.

14 DAY MONEY BACK GUARANTEE
At Owens Home Furnishings, we strive to work with our customers to ensure that every purchase is a positive experience. If you are unhappy with your purchase for any reason, you can return it within 14 days. If you have found it for a lower price, let us know and we can match that price within these 14 days! The 14 days starts once you have received your item, and your return must be in transit to us by the 14th day.

While we will pay for the return shipping, the customer is responsible for 20% restocking fee. For sanitary reasons, we cannot accept returns on mattresses or bedding.

HOW TO RETURN

  1. Returns must be made within 14 days of receipt of item in order for us to process your refund in a timely manner.
  2. Prior to returning item, Customer must contact us for Return Authorization Number and fill out the Return Form, or you can email here to initiate your return.
  3. Sign into your account. Navigate to the Completed Orders section and click on the Return Item(s) button to obtain your Return Authorization Number (RAN) and fill out the Return Form.
  4. Repackage the item in the original packaging and ship it back to us. We cannot accept returns if the original packaging is not included. If freight pick up is required, Buyer is responsible for getting the item outside. Additional charges for repackaging will not be covered/reimbursed by Owens Home Furnishings.

Owens Home Furnishings
106 East Henderson
Cleburne, TX 76033 | USA
5.Receive refund amount less restocking fee.

Non-Refundable Charges

Sometimes not all charges are refundable

  1. Customer is responsible for 20% restocking fee.
  2. All items must be returned in original packaging, additional costs for packaging for returns will not be covered or reimbursed by Owens Home Furnishings.
  3. Expedited shipping fees are non-refundable.
  4. Additional insurance is non-refundable.
  5. Wood and Fabric swatch samples are non-refundable.
  6. We cannot accept returns or grant refunds on any opened and/or used furniture care items, which includes but is not limited to; polish, wax, touch-up markers, cleaners, care kits, table pads, and furniture care accessories
  7. Products labeled as Clearance, FINAL SALE, or As-is are non-returnable
  8. For sanitary reasons, we cannot accept returns/exchanges on mattresses or bedding.
  9. ALL INTERNATIONAL SALES ARE FINAL - NO REFUNDS OR RETURNS ARE ALLOWED

Warranties & Repairs

What is covered by your warranty, and how we can help

REPAIRS/REPLACEMENT
If you have a problem with a product you feel is covered by this warranty, please contact us within the warranty time frame. Please present an original, dated proof of purchase or sales invoice and delivery ticket (if applicable) for any and all warranty claims, along with clear picture(s)of the defect. Owens Home Furnishings reserves the right to determine if the issue is warrantable. If we decide to repair a defective part or product, only that defective part(s) or products(s) will be repaired. We will compensate the customer for costs of repair of products with manufacturer defects. If we decide to replace the defective product, customer must arrange for the product to be carefully packed in original cartons and palleted for pickup. Owens Home Furnishings will be responsible for return shipping costs of defective products. We may choose to put an Authorization charge on the customer’s card when we send out the replacement, this way we can get the replacement shipped out before the customer returns the original defective product. This charge will be removed once the defective product has been safely returned to our warehouse. Stock availability of replacement part/product may change from time of original purchase, and may take longer to arrive to customer. If we decide to replace an item that is out of stock or discontinued, we will replace it with an item equal to retail price paid. If your product is repaired/replaced, the warranty will not be renewed or extended. Repair or replacement of defective items will constitute complete fulfillment of this warranty.

WARRANTY TERMS
Owens Home Furnishings is not responsible for the loss of use, time, inconvenience, packaging, travel, or other incidental damages. Our service and warranty policy extends only to normal residential applications and does not cover commercial, industrial, institutional, or other non-home uses. This warranty is made SOLELY TO THE PURCHASER and is NON-TRANSFERABLE under any circumstances. It is the purchaser's responsibility to contact Owens Home Furnishings with claim. We advise all purchasers to retain invoices for a minimum of one year for warranty purposes. It is the purchaser's responsibility to properly maintain their furniture with scheduled maintenance of polish and/or wax to prevent warping, cracking, splitting, or any adverse affects caused by the environment.

WARRANTY EXCLUSIONS
Warranty is void for any of the following conditions:

  1. WOOD: Any natural effect in color variations or graining, natural characteristics such as knots, mineral streaks, pitch pockets.
  2. MARBLE: Any natural effect in color variations or graining and veining are to be expected and not considered defects.
  3. METAL: Natural aging of metals, rust, or tarnishing due to scratches, abrasions.
  4. GLASS: Small air bubbles, surface waving and lightly pitted areas may occur during manufacturing and are not considered defects.
  5. MATTRESES: damage to coils or border wires due to bending, structural damage due to improper bed frame or mismatched set, water damage, handles, fabric coverings, comfort preferences.
  6. Changing colors and texture of fabrics, leathers, marble, or wood finishes over time.
  7. Minor variations or differences between website images and your actual furniture.
  8. Normal wear and tear.
  9. Cracking, splitting, shrinking, warping caused by exposure to weather or extreme atmospheric conditions.
  10. Punctures, rips, and tears caused by sharp objects.
  11. Fading, pilling, wrinkling, mildew, stains, pets damage.
  12. Improper maintenance, improper use, improper cleaning, improper installation, or use other than intended.
  13. Any product modifications by dealer, consumer, or other parties not authorized by Owens Home Furnishings.
  14. Failure on the customer’s part to comply with the manufacturer's instructions.
  15. Damages incurred during assembling or maintenance.
  16. Damage caused by fraud, intentional acts, war, hostilities or vandalism.
  17. Dissatisfaction due to buyer's remorse or change of heart.
  18. The Customer shall reasonably cooperate with Owens Home Furnishings in its efforts to perform its obligations under this warranty. Failure to comply with these requirements will void this warranty.

This warranty supersedes and replaces all implied warranties of merchantability and use for particular purpose. No representative, employee, or agent of Owens Home Furnishings or any other person is authorized to assume for Owens Home Furnishings any additional liability or responsibility in connection with Owens Home Furnishings merchandise except as described above. Implied warranties or merchantability and fitness of the merchandise are limited to a period of one (1) year from the date of purchase. In no event shall Owens Home Furnishings be liable for indirect, consequential or incidental damages of any kind. This warranty is subject to change at any time without notice.
www.owensfurniture.com

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.

However, you will still be able to place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us
  • By calling us

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email

  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Owensfurniture.com
1301 west Henderson st
Cleburne, TX 76033
United States
Justin_pvt@yahoo.com

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