Shipping Times, Rates, & Options

How long it will take to receive your order, and if there are any additional fees

Delivery Rates -

Local Delivery Changes On Distance From Your Local Store. Please Call To confirm Delivery Price. Owens Employees Will Place Items Inside Your Home And Haul Off Any Furniture You Are Needing To Dispose Of. Or Move To Another Room. You Can Also Schedule a Pick Up At Your Local Retail Location Or At The Grandview Texas Warehouse. 

SHIPPING RATES
At Owens Home Furnishings, our goal is to deliver your purchase in the quickest and most economical way possible. For Deliveries Outside Of Texas We utilize certified and insured carriers, offer Curbside Shipping on most orders, as well as White Glove Delivery (as noted or can be added at an additional charge) to all 48 Continental United States. Shipping Rate do not apply to Hawaii, Alaska, or US Territories.

ADDITIONAL SHIPPING CHARGES
Additional shipping charges will apply to the following locations for shipments by a Common Carrier Truck Line. Please let us know in advance if you live in the locations below so we can get a shipping quote with a suitable carrier. If your order does incur additional shipping fees, any returns will also incur additional fees. Additional charges will not apply to smaller items that ship USPS or TNT.

  • Apartments/Condominiums/Townhouses/Gated Communities
  • Islands and locations which require a ferry toll
  • Remote areas and heavily congested cities not readily accessible by delivery vehicle
  • Locations which require freight to be flown or barged in

PICK UP
Customers are welcome to pick up their purchases at our warehouse located in Grandview, TX Or a Local Owens Store. Sales tax of 8.25% will be added to pick-up items If Purchased Outside Of Texas. Please Contact us at least 7 days in advance to set up a pick up time, our hours are Monday - Friday 10am-6pm

SHIPPING TIME
Estimated shipping times from receipt of payment to delivery to Continental USA. Shipping time is subject to change depending on stock availability. Items ordered together may be shipped separately on rare occasions. Upon shipment of your order, you will be notified via email of the carrier bringing your item, as well as package tracking information.

  • Standard Orders/In Stock: 2-4 weeks
  • Furniture Care Items: 2-10 Business Days
  • Small items (Non Furniture Care):2-7 Business Days
  • Furniture: 1-4 weeks
  • White Glove Delivery: 2-6 weeks (due to the level of service please allow extra time for White Glove Delivery over standard shipping)
  • Backordered items: 6-12 weeks

OUR PACKING METHODS

We have implemented strict quality control measures and have utilized only the best methods in packing and crating to ensure safe arrival of your order. Every item is carefully inspected before leaving our warehouse. Merchandise requiring extra care, especially antiques, bars and handcrafted furniture, are shipped in cartons that have been specially packed in case of rough handling or impact.

STANDARD CURBSIDE DELIVERY

  • One delivery person. They may require your assistance for large/oversized items.
  • We advise that you enlist help to move the package inside.
  • Delivery of your new furniture as closest to your garage or front door as possible (given that access to those areas is not obstructed.)
  • Does not include moving package inside, assembly, or box removal.
  • To most Continental United States. See exceptions in Additional Shipping Charges section above.
  • Please contact us for a quote if you live in an area that incurs additional fees. All shipping quotes will be honored for 30 days.

INSIDE DELIVERY

  • One delivery person. They may require your assistance for large/oversized items.
  • We advise that you enlist help to move the package inside.
  • Package will be set inside the front entrance of your home.
  • Does not assembly or box removal.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.

INSIDE DELIVERY: TWO PEOPLE

  • Two delivery people. They will not require your assistance for large/oversized items.
  • Package will be set inside the front entrance of your home.
  • Does not assembly or box removal.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.
  • Due to the nature of this service, additional transit time is required for delivery

PLATINUM WHITE GLOVE (Blanket Wrap)

  • At least two delivery people. They will not require your assistance for large/oversized items.
  • Includes moving package to desired location inside your home.
  • Professional service to assemble furniture.
  • Removal of boxes and debris.
  • Please allow up to 6 weeks for Platinum White Glove Delivery.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.
  • Due to the nature of this service, additional transit time is required for deliv

Shipping Insurance

Because you can never have enough protection

INSURANCE
All orders are insured by the freight company or UPS against loss/damages, at no additional charge.Owens Home Furnishings will file all claims with the shipping company on behalf of the customer, and keep the customer posted on any progress. You can rest assured that we will always do our best to win the claim for the customer. In order to help us do so, we will request that the customer provide photos, details, and all relevant information pertaining to the claim. In the event a damage claim is denied by the shipping company, we will cover the repair amount of the damage, OR send out a replacement if it is a new stock item. We reserve the right to decide which method to follow, replacement or repair. In the case of antiques or one-of-a-kind pieces, we will either pay for the repair OR request that the customer ship back the item for a refund. We reserve the right to deny a repair amount in the event that it is unreasonable. In the event that a resolution cannot be reached, we reserve the right to have the product returned to us and refund issued to customer.

ADDITIONAL INSURANCE PROTECTION (optional but recommended)
We offer additional insurance which will guarantee that in the case of loss or damage, your claim process will be expedited and settled quickly, at our expense (before claim is settled with the freight carrier). Once we receive supporting materials and file a claim, it will be fully resolved within 7-10 business days. This process would normally take up to 90 days. Owens Home Furnishings will stand by the customer and support your claims whether or not you choose to purchase the additional insurance.


How to accept delivery of your order - don't be so quick to sign

Delivery & Inspection

DELIVERY PROCESS
Customer must be present to accept and sign for freight shipments. In the case of very large/heavy items, Customer is responsible for getting help to move package from Lift Gate. The delivering carrier should call you at least 24 hrs in advance to coordinate a delivery day and time. If the freight lines cannot reach to schedule an appointment, they will leave the package outside of your home. Customer may be responsible for re-consignment fees and return freight charges if delivery appointment is missed. Owens Home Furnishings is not responsible in the event of poor coordination/timing of the delivering carrier. We will intervene at the buyer's request in case of problems with the carrier. You must keep all original packaging should the need to return occur. We cannot accept returns without the original packaging.

DELIVERY INSPECTION
It is the customer's responsibility to inspect all freight for damage and/or carton damage at the time of delivery. 1-5% of all large item furniture orders end up damaged due to transit accidents, while we take as much care as we can in packaging your items, furniture, no matter what it is made out of or how well it is packaged, gets damaged. In order for a loss or damage claim to be honored by the delivering carrier, you must follow the following guidelines. If the below guidelines are not strictly adhered to, your claim will be denied:

  1. Inspect the package and contents upon receiving. If you are unable to open the box immediately, please note "PENDING INSPECTION" on the freight bill.
  2. If your package is not on a pallet or it looks like it has been mishandled, please take the time to inspect it carefully. The driver is obligated to wait until you unpack before signing off. In order to have the item shipped back free of charge, the driver must sign off that the package was damaged or mistreated in transit.
  3. We advise that you have a camera ready to take detailed pictures of the package when it arrives to you.
  4. Keep all original cartons and packaging until you have inspected everything. We cannot accept returned merchandise unless it's packaged in its original cartons.

DAMAGED MERCHANDISE
All items are fully insured with the Freight Carrier against damage in transit with the notation of such damage on the delivery receipt. Options are limited in cases when the delivery receipt is not notated with all issues. In the rare event that you receive a damaged item the following steps must be taken:

  1. Notate all damage to packaging and products on the delivery receipt before the driver leaves - they are obligated to wait so you can properly inspect your order
  2. Accept delivery of your complete order if you would like us to repair the item in your home. Having the damaged furniture in your home allows us to remedy the issue quicker and also provides you with furniture to use in the meantime. Owens Home Furnishings will repair to first quality or replace your damaged furniture. If the item is beyond repair please DENY the shipment and have it returned due to damage. Any damage must be reported to us within 48 hrs of delivery.
  3. Contact us within 48 hours of delivery so that we can remedy the issue.
  4. Document and photograph all cartons, packages, etc in clear, precise, detailed pictures

If you choose to return an order with damage it can be returned using our 30 Day Money Back Guarantee.

CANCELLATIONS & RETURNS POLICY
Change of heart? Find it priced lower somewhere else? We offer hassle free returns!

CANCELLATIONS & PRICE MATCHING
In an effort to process and ship orders as quickly as possible, order cancellations must be received within 48 hours of purchase. After 48 hours, a 5% cancellation fee will apply to all orders (excluding custom orders - for custom order cancellation please see our Custom Order Policies) If you have found the item at a lower price from a reputable reseller, please contact us and we will do our best to match that price and service level.

14 DAY MONEY BACK GUARANTEE
At Owens Home Furnishings, we strive to work with our customers to ensure that every purchase is a positive experience. If you are unhappy with your purchase for any reason, you can return it within 14 days. If you have found it for a lower price, let us know and we can match that price within these 14 days! The 14 days starts once you have received your item, and your return must be in transit to us by the 14th day.

While we will pay for the return shipping, the customer is responsible for 20% restocking fee. For sanitary reasons, we cannot accept returns on mattresses or bedding.

HOW TO RETURN

  1. Returns must be made within 14 days of receipt of item in order for us to process your refund in a timely manner.
  2. Prior to returning item, Customer must contact us for Return Authorization Number and fill out the Return Form, or you can email here to initiate your return.
  3. Sign into your account. Navigate to the Completed Orders section and click on the Return Item(s) button to obtain your Return Authorization Number (RAN) and fill out the Return Form.
  4. Repackage the item in the original packaging and ship it back to us. We cannot accept returns if the original packaging is not included. If freight pick up is required, Buyer is responsible for getting the item outside. Additional charges for repackaging will not be covered/reimbursed by Owens Home Furnishings.

Owens Home Furnishings
1301 West Henderson
Cleburne, TX 76033 | USA


5.Receive refund amount less restocking and reshipping fee.

Non-Refundable Charges

Sometimes not all charges are refundable

  1. Customer is responsible for 25% restocking fee.
  2. All items must be returned in original packaging, additional costs for packaging for returns will not be covered or reimbursed by Owens Home Furnishings.
  3. Expedited shipping fees are non-refundable.
  4. Additional insurance is non-refundable.
  5. Wood and Fabric swatch samples are non-refundable.
  6. We cannot accept returns or grant refunds on any opened and/or used furniture care items, which includes but is not limited to; polish, wax, touch-up markers, cleaners, care kits, table pads, and furniture care accessories
  7. Products labeled as Clearance, FINAL SALE, or As-is are non-returnable
  8. For sanitary reasons, we cannot accept returns/exchanges on mattresses or bedding.
  9. ALL INTERNATIONAL SALES ARE FINAL - NO REFUNDS OR RETURNS ARE ALLOWED
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